The BBB said that over the last year, it’s received over 270 complaints regarding Epic Games, which has made a lot of money out of Fortnite along with other favorite video games. The majority of the complaints regard customer service difficulties and problems with concessions and concessions – and most of them were not addressed by the Cary, N.C.-based firm, the BBB said in a news release.
A spokesman for Epic Games said in a statement Thursday that the company is not connected with the BBB and it has”redirected all participant submitted complaints by the BBB to our Player Support staff.” When asked how many complaints the company has obtained directly, the spokesman said Epic Games gets client support requests each day for a variety of reasons. He added that worried customers should reach out to Epic Games’ consumer service.
On the other hand, the BBB noted it, also, has tried”on several occasions” to get Epic Games, but it never received a response from the company.
The BBB reported that it has received 279 complaints regarding Epic Games’ customer service and gaming problems over the past three years, but 271 of these were reported in the past calendar year, since the organization’s top game, Fortnite, has taken to a life of its own.
Over the last three decades, Epic Games has made an impact on the gaming business, creating smash hits such as Unreal, Gears of War and Shadow Complex.
Fortnite, a last-person-standing multiplayer survival match, which was clarified by TechCrunch as” Lord of the Flies meets Hunger Games,” has turned into the latest game craze, amassing over 200 million gamers and assisting to earn Epic Games billions of dollars in earnings. Fortnite made $300 million (approximately Rs. 2,100 crores) in its first 200 days on Apple’s iOS platform, based on analysis by Sensor Tower.
Those profits are created in large part through in-game microtransactions in Fortnite, which is totally free to perform with. Once in the game, players can purchase for their personalities new outfits and emotes, such as touch chords and dances, with V-Bucks, the game’s online currency. V-Bucks are sold for real money at an exchange rate of 10 V-Bucks to $1. In-game merchandise varies in price, with the most popular outfits and emotes that range from $15-$20.
But at least some players, and possibly their parents, aren’t delighted with the experience.
Some who filed complaints with the BBB said that their credit cards had been charged for in-game purchases without authorisation and when approached Epic Games together with the matter, the business declined to return the cash.
“Epic Games is swindling parents using real game purchases, tricking young customers & using shady practices for charging,” one person wrote on the BBB’s web site. “I authorised a 1-time Epic Games purchase for my own 11 yr-old son, just to discover EG did NOT eliminate my credit card information, & thus my son has been making unauthorised purchases, racking up $140 in less than 8 days after the initial authorised buy.
“NEXT, (the) alleged customer support links are a scamI called the major phone line & attempted multiple options to achieve any support, simply to reach numerous dead-ends. I emailed as well but obtained a 3rd-party disclosure, so I have been tricked in reaching out to customer service. I firmly suspect Epic Games made their Fortnite main web page to lure kids with the $5 match download, BUT purposely DO NOT PROVIDE parents a means to control their credit card security, resulting in the possibility of numerous unauthorised purchases”
Others stated the Epic Games accounts”are regularly hacked, stolen & sold to third parties” and the business offers”no way to block thieves & reclaim accounts”
“This is a SCAM,” one man said.
“I have been wronged,” another said.