The ambitious Google Duplex project from the tech giant is finally starting to see some light of day.The AI-based chat broker is now reportedly rolling out to a restricted variety of Pixel owners in select cities in the US. Expectedly, Duplex comes with restricted functionality initially and can only make calls from your English language for the time being. It may make restaurant reservations using a seemingly natural voice, but gives the necessary disclaimers beforehand. As mentioned before by Google, companies can individually opt out of Duplex calls for bookings.
People at VentureBeat obtained access into Google Duplex that’s rolling out to”set of trusted tester users”, all of whom are Pixel smartphone owners.
This development was confirmed by a Google spokesperson to VentureBeat -“We’re currently ramping up the ability to book restaurant reservations throughout the Google Assistant on the telephone using Duplex technology. To help deliver a fantastic experience to Pixel to companies, we’re beginning with a slow rollout… and will expand to more Pixel users as we continue to creep up.”
To begin the procedure, trigger Google Assistant by saying”Hey Google, make a restaurant reservation” or”Hey Google, book a desk”. You can even mention the place you are seeking to make the reservation in.
Harness the”Request a desk there” option to commence the Duplex procedure. Notably, not all restaurants are part of this procedure; Google has stated that businesses can opt out in the support by toggling an option in their Google My Business account.
Above that limit, Assistant will say it can’t make bookings for larger parties just yet. After the size of this table is confirmed, Assistant will request for the booking date which comes with a proposal of around the next seven days. The service allows you, however, to create requests for several months later. When the date is confirmed, Google will request the period of reservation along with an hour-long time window (for instance, between 1-2pm) if reservations are unavailable for the specific time. Next, Duplex requests for a booking phone number that, by default, is defined as your number. You are able to choose from other contacts in your accounts too.
Once all that’s done, Google Duplex gets to work. It has a rather natural voice but offers a disclaimer at the beginning -“Hello, I am calling to make a reservation for a customer. I’m calling from Google, so the call may be recorded” It then proceeds to talk to the restaurant using the information supplied, however its precision with thicker accents or different-from-normal phrases is yet to be tested. VentureBeat even handled to get a real-life instance of the experience in the restaurant which appears searchable and fluid. The report claims that the organic essence of Google Duplex stems from the use of this WaveNet audio processing neural network and address disfluencies like the”ums and the”ahs”.
Google has said that if company responders respond online with”I don’t wish to be listed” or a similar phrase, the call is handed off to a human operator on an unrecorded line.